|
Instructions for Using Customer Service Ticket System
- Please submit a customer service ticket by following the instructions given in the online submission form. The ticket can be accessed by any computer or mobile device at http://www.astisensor.com/cgi-bin/ttx.cgi.
- You should receive a ticket confirmation sent to the e-mail address you provide in the online customer service ticket system. The confirmation e-mail will contain information to allow you to: A) access your ticket and view ASTI's replies; B) upload files related to your ticket, C) add additional questions and comments, or D) otherwise change your initial ticket. If you do not receive your e-mail ticket confirmation within an hour after submitting
online, please contact the factory for asssistance.
- After you receive your initial ticket confirmation, instead of logging in, you can simply reply to your ticket via e-mail if you choose (i.e., from a Blackberry or other mobile device). However, you CANNOT attach files when responding via e-mail (they will be stripped out my our system). To attach files to your ticket, you must login using the access code or links provided.
** Please note the following regarding Return Material Authorizations (RMAs):
- You must contact the factory for technical support before making an RMA request, because many problems can be readily solved without returning the product.
- ALL RMA requests should be made via the online ticket system.
- A valid sensor or transmitter serial number must be provided to obtain an RMA.
- Products returned to the factory without a valid RMA will not be evaluated for any possible warranty claim.
Other Documents in this Contact & Inquiry Section of our website: E-Mail Form Fax Inquiry
|
